Frequently Asked Questions

Shipping costs are calculated based on several factors including package weight, dimensions, origin and destination, service type, and declared value. You can get an instant quote using our online quote calculator or contact our customer service team for a personalized quote.

Prohibited items include hazardous materials, illegal substances, perishable items (unless using specialized services), weapons, and items restricted by international shipping regulations. Contact us for specific questions about restricted items.

Yes, we offer professional packaging services for fragile, valuable, or specialized items. Our packaging experts ensure your items are properly protected during transit. Additional charges may apply based on packaging requirements.

Simply enter your tracking number on our homepage or tracking page. You'll get real-time updates on your package location, delivery status, and estimated delivery time. You can also sign up for SMS or email notifications for automatic updates.

If your tracking number isn't working, please check that you've entered it correctly. It may take up to 24 hours for tracking information to appear after shipment creation. If problems persist, contact our customer service team with your tracking number.

Our advanced GPS tracking system provides real-time updates throughout your package's journey. Major checkpoints are updated immediately, with location pings every few hours during transit. You'll receive notifications for all significant status changes.

We accept major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). All payments are processed through secure, encrypted channels with real-time confirmation. Traditional payment methods may be available for corporate accounts.

Customs fees are required for international shipments to cover customs processing, documentation, inspection, and handling by customs authorities. These fees are mandatory for clearing your package through customs and continuing to final delivery.

Cryptocurrency payments are typically processed within 24-48 hours after blockchain confirmation. Once payment is verified, your shipment will be released for continued processing and delivery.

We provide logistics services to over 190 countries worldwide through our extensive network of partners and facilities. From major metropolitan areas to remote locations, we strive to reach every destination with reliable service.

Yes, we offer comprehensive cargo insurance to protect your valuable shipments against loss or damage during transit. Insurance coverage can be added during the shipping process based on the declared value of your items.

Our customer support team is available 24/7. You can reach us by phone at +1 (555) 123-4567, email at support@zenvraexpress.com, or through our contact form. For emergencies, call +1 (555) 911-LINE.